The SM Group at CrossCountry Mortgage

Military Relocation & PCS Mortgage Strategy

800 North State Street, Suite 202

Dover, Delaware 19901

Structured guidance for service members, veterans, and families navigating PCS moves and time sensitive relocations.

Martha Pfeiffer | NMLS 1722079

Senior Loan Officer | Military Relocation & VA Loan Strategy

Based in Dover, Delaware and Eastern Shore of Maryland

The SM Group | NMLS2670141

Cross Country Mortgage | NMLS3029

As the proud mother of a United States Marine, I understand firsthand the realities military families face during PCS moves—tight timelines, high stakes, and the need for guidance you can rely on without added stress.

Originally from Maryland’s Eastern Shore (I still reside in Ocean City with my husband), I bring deep regional familiarity with Kent and Sussex Counties in Delaware as well as Worcester County, Maryland. This long‑standing connection to the area allows me to guide relocation decisions with local insight and confidence.

Based in Delaware, I work closely with service members, veterans, and civilian contractors relocating to and from nearby installations, including Dover Air Force Base. With over 20 years of experience in the mortgage industry…and as a Senior Loan Officer with the nation’s leading retail lender, I specialize in executing relocations and time‑sensitive transactions with clarity and precision.

My role is simple: reduce friction, protect the timeline, and support confident housing decisions during military transitions, so housing does not become an additional variable during an already demanding move.

Military moves are not standard residential transactions. They involve fixed reporting dates, long‑distance coordination, and limited flexibility once orders are issued.

Housing decisions made during PCS moves require planning, structure, and predictable execution, not last‑minute problem solving. The goal is not speed alone, but confidence in the decisions being made under pressure.

PCS RELOCATION — COMMON QUESTIONS FAQ

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When should I begin planning after receiving PCS orders?

Ideally, planning begins as soon as relocation becomes likely. Early conversations create more options and fewer surprises later.

Can a home purchase be completed while living out of state or overseas?

Yes. Long distance and remote transactions are common in military relocations when coordination is structured intentionally.

How do VA loans fit into a PCS move?

VA loans are powerful tools when aligned with timelines, eligibility, and long term planning—rather than treated as stand alone approvals.

Who I Work With

My work is focused on:

• Active duty service members preparing for PCS orders

• Military families relocating to or from Dover Air Force Base and surrounding installations

• Veterans utilizing VA loan benefits

• Civilian contractors relocating on defined timelines

• Military parents and families coordinating moves across state lines

I am based in Dover, Delaware and work primarily with clients who value predictability, precision, and informed decision making during relocation.

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WHAT TO EXPECT IN THE FIRST 15 DAYS

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The first 15 days of a PCS related home purchase focus on establishing clarity and control:

• Clarifying timelines and reporting requirements

• Structuring financing around PCS logistics

• Identifying potential pressure points early

• Aligning communication across all parties

This early structure allows decisions to remain deliberate rather than reactive—especially if timelines shift.

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A PERSONAL PERSPECTIVE

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As mentioned above, I am the proud mother of a United States Marine. That perspective shapes how I work… measured, prepared, and respectful of the weight military families carry during transition.

Relocation is not only logistical. It affects readiness, finances, and family stability. That understanding informs every recommendation I make.

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WHEN TO REACH OUT

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The most effective planning happens before urgency sets in.

Consultations are available for:

• Service members preparing for PCS orders

• Veterans planning a relocation related purchase

• Military families coordinating long distance or time sensitive moves

Based in Dover, Delaware

Military Relocation & VA Loan Strategy